Quantifi Photonics develops and manufactures advanced optical and electronic test instruments designed to help engineers develop and manufacture next-generation photonics technologies. Our customers include global technology companies, leading universities, and research organisations in over 25 countries, working across Production & Manufacturing; Defence and Aerospace; Commercial R&D and Academic industries.
This is an exciting opportunity to join a leading-edge company where you’ll be part of the Operations Team, responsible for driving our innovative customer service and support function, managing all activities including streamlining and updating internal processes, policies and standards to ensure we provide a valuable and efficient customer service experience.
Key Benefits:
- Health insurance
- Paid birthday off
- Great staff facilities, (lunchroom outdoor flow and BBQ area)
- Onsite parking available
- Walking distance from Constellation Bus Station
- Employee centric company
What you’ll be doing:
- First point of contact with our customers to support resolving of issues, providing day-to-day technical support, troubleshooting and/or escalation
- Responsible for ensuring effective customer service procedures, policies, and standards
- Coordinating technical communication within the company between regional sales teams, globally, along with the Engineering team during the post-sales phase
- Managing product calibration and service sales activities
- Maintaining sales demonstration equipment inventory
What we’re looking for:
- Completed Engineering degree and/or
- Relevant Tertiary Education in Electronics, Electrical, Software, Computer Science or Technical Sales
- Minimum 3 years’ experience in global technical sales and/or technical customer support
- Previous experience working in a distributed environment and troubleshooting issues remotely
- Experience with CRM (Insightly), ERP and Jira advantageous
- Strong Microsoft office and Google Suite skills
What you’ll need to demonstrate:
- Outstanding customer service skills
- Effective communication and interpersonal skills
- A team player
- Excellent attention to detail
- Ability to work under pressure
- Calm and relaxed demeanour
If you have the technical skills and experience needed and are wanting to make your mark in a department that is destined to grow, please contact us. You may have previously been in an engineering role or in a technical sales and/or technical support role. You must be knowledgeable enough to manage queries independently and confidently.
How to apply:
If you would like to join a strong, growing company, work on the North Shore and be part of an employee centric culture, we would love to engage with you. Please email Caroline at c.fergusson@quantifiphotonics.com.
