Warranty terms & conditions.
Please refer to the table below for warranty periods on Quantifi Photonics’ standard products.
Extended warranties of up to 3 or 5 years are available at the time of purchase. For pricing, talk to your Quantifi Photonics sales representative.
Note: for customized products and integrated test systems, please discuss warranties with your sales representative.
| Product | Standard Warranty | Extended Warranty |
|---|---|---|
| IQTransmitter / IQTX | 1 year | 3 or 5 years |
| IQReceiver / IQRX | 1 year | 3 or 5 years |
| EPIQ Series | 1 year | 3 or 5 years |
| MATRIQ Series | 1 year | 3 or 5 years |
| PXIe modules | 1 year | 3 or 5 years |
| IQFROG | 1 year | 3 or 5 years |
| CoRx Tester | 1 year | 3 or 5 years |
Warranty terms
Quantifi Photonics Ltd (Quantifi Photonics) warrants from the date of the original shipment (the Warranty Period) that the product supplied with this warranty statement (the Product) will conform to specifications and will be free from defects in material and workmanship for the applicable Warranty Period. Quantifi Photonics also warrants that the equipment will meet applicable specifications under normal use. This warranty is personal to the first buyer of the Product (Customer) and is not transferable.
Excluded from this warranty is software used to manage the Quantifi Photonics devices and the firmware embedded in these devices. The Quantifi Photonics End User License Agreement stipulates conditions pertaining to the Quantifi Photonics software and firmware, and allows for a 90-day limited warranty from the date of purchase of the software license.
Quantifi Photonics does not provide warranties in respect of items that do not carry the Quantifi Photonics brand and instead will only pass on to you the benefit of the actual manufacturer’s warranty.
If the Customer experiences a problem with the Product and cannot resolve the problem by phone or email with Quantifi Photonics technical support, a Return Material Authorisation Number (RMA) will be issued. The Customer can download, complete and return the RMA Request Form from the Quantifi Photonics website or it can be sent to the customer by email. The Customer is then responsible for returning the Product to Quantifi Photonics, freight prepaid, together with the RMA. A warranty claim must be received by Quantifi Photonics within the Warranty Period.
On verification of a Product defect, Quantifi Photonics will, at its discretion, repair, replace (freight prepaid), or issue credit for any defective product, as well as verify and adjust the product free of charge should the equipment need to be repaired or if the original calibration is erroneous. If the equipment is sent back for verification of calibration during the warranty period and found to meet all published specifications, Quantifi Photonics will charge standard calibration fees at its option.
Quantifi Photonics shall not be liable for damages resulting from the use of the product, nor shall be responsible for any failure in the performance of other items to which the product is connected or the operation of any system of which the product may be a part.
Nor is Quantifi Photonics liable for damages resulting from improper usage, transportation or unauthorized modification of the product, its accompanying accessories and software.
Quantifi Photonics reserves the right to make changes in the design or construction of any of its products at any time without incurring obligation to make any changes whatsoever on units purchased. Accessories, including but not limited to fuses, pilot lamps, batteries and universal interfaces (EUI) used with Quantifi Photonics products are not covered by this warranty.
This warranty excludes failure resulting from: improper use or installation, normal wear and tear, accident, abuse, neglect, fire, water, lightning or other acts of nature, causes external to the product or other factors beyond the control of Quantifi Photonics.
Quantifi Photonics will charge a fee for replacing optical connectors that were damaged due to misuse or bad cleaning.
The warranty can become null and void if:
- The unit has been tampered with, repaired, or worked upon by unauthorized individuals or non-Quantifi Photonics personnel.
- The warranty sticker has been removed or tampered with.
- The case screws have been removed.
- The case has been opened.
- The unit serial number has been altered, erased, or removed.
- The unit has been misused, neglected, or damaged by accident.
Except for the above warranty and service warranty, Quantifi Photonics gives no representations or warranties, express or implied, including warranties of merchantability or fitness for a particular purpose, with respect to the Product.
In no event will Quantifi Photonics be responsible to the Customer or any other person in contract, tort (including negligence), strict liability or otherwise, for any special, indirect, incidental or consequential damage or loss suffered by the Customer or any other person.
Service warranty
Quantifi Photonics warrants that all parts or products used in the repair service will be free from defects in materials and workmanship for ninety (90) days from the date of shipping (or until the end of the existing Product Warranty Period whichever is greater). This warranty is an express, limited warranty. If non-conforming service is provided or a defect arises in a replacement part during the applicable warranty period, Quantifi Photonics will, at its option, either (a) re-perform services to conform to their description or specification or (b) repair or replace the part using parts that are new or equivalent to new in performance and reliability.